You can request any information through our support services by contacting Customer Service. You can find information about orders and shipments, refunds and the return of products purchased on piumelli.com. Remember that you can always contact the Seller by email at the following email address: email@example.com
- OUR TRADE POLICY
1.1 The Seller offers products for sale on piumelli.com and trades exclusively with regard to their end-users who are “consumers”.
1.2 When we speak of “consumer” we refer to any individual acting on piumelli.com with purposes that are not related to their business, business or professional activities, possibly carried out. If you are not a “consumer”, we encourage you to refrain from making business transactions on piumelli.com.
1.3 In view of its trade policy, the Seller reserves the right not to follow orders from non-consumer entities or in any case to orders that do not comply with his trade policy.
1.4 These Sales Conditions only govern the offer, forwarding and acceptance of product purchase orders on piumelli.com between piumelli.com users and the Seller.
1.5 The Terms of Sale do not regulate the provision of services or the sale of products by persons other than the Seller who are present on piumelli.com via links, banners or other hyperlinks. We recommend that you check their sales conditions before submitting orders and purchase products and services from individuals other than the Seller, because the Seller is not responsible for providing services by third parties other than the Seller or e-commerce between piumelli.com users and third parties.
- HOW TO CONCLUDE THE CONTRACT WITH THE SELLER
2.1 To conclude the purchase agreement of one or more products on piumelli.com, you will need to fill out the order form electronically and send it to the Seller, by telematics, following the relevant instructions.
2.2 The order form contains a reference to the Terms of Sale and Return Policy, and a summary of information on the essential characteristics of each ordered product and its price (including all applicable taxes or taxes), of the means of payment that you can use to purchase each product and how to deliver the purchased products, shipping and delivery costs, the conditions for the exercise of your right of withdrawal and the manner and time of return of purchased products.
2.3 The contract is concluded when the Seller receives your order form by telematics, subject to verification of the correctness of the data relating to your order.
2.4 Before purchasing the products, by transmitting the order form, you will be asked to register an account in which you specify the data necessary to refine the purchase. This data is used for the purpose of the purchase only and for any information sent by Piumelli Milano. You are also welcome to read the Terms of Sale and Return Policy carefully.
2.5 The order form will be stored in our database for the length of time it takes to fulfill orders and in any case in the legal terms. You will be able to access your order form by consulting the My Account section.
2.6 When the contract is concluded, the Seller will take charge of your purchase order.
2.7 The Seller may not be able to follow up on your purchase orders that do not give sufficient credit guarantees or that are incomplete or incorrect or in case of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed your purchase order specifying the reasons. If the products, presented on piumelli.com, are no longer available or for sale at the time of your last access to the site or the submission of the order form, it will be the seller’s care to notify you, promptly and in any case within thirty (30) days to from the day after the day you have sent your order to the Seller, if the ordered products are unavailable. If you submit the order form and pay the price, the Seller will refund what you have already anticipated.
2.8 With the telematic transmission of the order form, you accept unconditionally and commit yourself to observe, in relations with the Seller, these Terms of Sale. If you don’t agree with some of the terms in the Terms of Sale, please don’t submit the product purchase form on piumelli.com.
2.10 When the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (referring to Sales Terms and Return Policies, information related to essential features of the product and a detailed indication of the price, means of payment, your right of withdrawal and delivery costs).
- PRODUCT PRICES
3.1 On piumelli.com only products marked by the brand “Piumelli Milano” are offered on sale and purchased directly from the Seller Sapori d’Italia Ltd– based in Italy, Sapori d’Italia SRL – Via Sangallo, 38 – 20133 Milan – MI – p.iva 13172390158.
3.2 The Seller does not sell used, irregular or quality products of a lower quality than the corresponding standards offered on the market.
3.3 The essential features of the products are presented on piumelli.com within each product sheet. However, the images and colors of the products offered for sale on piumelli.com may not match the real ones due to the Internet browser and monitor used.
3.4 Product prices may be subject to updates. Make sure that the final sale price is made before you submit the relevant order form.
3.5 Purchase requests from countries other than the one selected for shipping or to addresses where the Seller cannot ship will not be accepted by the Seller.
3.6 All products are equipped with a single-use seal fixed identification card. We ask that you do not remove the tag and the relevant seal from the purchased products, of which they are an integral part.
3.7 The Seller, in the event of exercising your right of withdrawal, may not accept the return of products that do not have the relevant card or have been altered in their essential and qualitative characteristics or that have been Damaged.
4.1 You can follow one of the methods listed in the order form to pay for the price of the products and their shipping and delivery costs.
4.2 In the case of payment by credit card, financial information (for example, credit/debit card number or expiration date) will be provided to PayPal which, via certified encrypted protocol, guarantees security online transactions. In addition, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue refunds in case of any product refunds, as a result of exercising your right of withdrawal, that is, if it is necessary to prevent or report to the police the commission of fraud on piumelli.com. The price for the purchase of the products and shipping costs, as indicated in the order form, will be charged to your bank account when shipping the purchased products.
- PRODUCT’S SPEDITION AND DELIVERY
To find out how your products are shipped and delivered, go to the Customer Service section. Please pay attention to the information in this section because the indications contained herein are an integral and substantial part of these Terms of Sale and, therefore, are considered fully known and accepted by you at the moment. transmission of the order module.
- CUSTOMER SERVICE
You can request any information through our support services: contact Customer Service by clicking here.
7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fifteen (15) working days starting from the day of receipt of the products purchased on piumelli.com. It is not possible to change the chosen garment with another.
7.2 To know the specific ways you can withdraw from the contract, please refer to the Return Policy section. Please pay attention to the information in this section because the indications contained herein are an integral and substantial part of these Terms of Sale and, therefore, are considered fully known and accepted by you at the moment. transmission of the order module.
- APPLICABLE LAW
The General Conditions of Sale are regulated by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the Consumer Code, with specific reference to the rules on distance contracts and the Legislative Decree 9 April 2003 n. 70 on certain aspects of e-commerce.
- EDIT AND UPDATE
The Terms of Sale are also changed from time to time in view of any regulatory changes. The new Terms of Sale will be effective from the date of publication on piumelli.com.
- COMPANY INFORMATION
Flavors of Italy SRL – Via Sangallo, 38 – 20133 Milan – MI – p.iva 13172390158.