The purpose of Flavors of Italy Ltd (“The Seller”) is to ensure your complete satisfaction. If for some reason you are not satisfied with your order you can exercise your right of withdrawal, without any penalty, within 15 business days from the day you received the products purchased on piumelli.com.
1. MODE FOR THE RIGHT OF RECESS
You can withdraw from the contract within fifteen (15) days from the date of receipt of your products by filling out the request for return authorization by writing an email to firstname.lastname@example.org with the subject: RETURN REQUEST.
We will confirm that you have received your request by emailing you your return number.
The products to be returned must be delivered to the courier within fifteen (15) working days from the date you informed the Seller of your decision to withdraw from the contract. The products can be returned by shipping the package through the courier indicated by the Seller, or by other shipper, only after obtaining the return number.
It is not possible to change the chosen garment with another.
We reserve the right to designate other products on the site as “non-returnable”. This feature will appear on the product details page that cannot be returned.
2. CONDITIONS FOR THE RIGHT OF RECESSO
The right of withdrawal is intended to be exercised correctly if the following conditions are fully met:
- A. The return authorization request must be successfully filled in and sent to the Seller within fifteen (15) days of the delivery date.
- B. Products must not have been used, worn, washed or damaged.
- C. The identification tag must still be attached to products with the disposable seal. All products put up for sale by the Seller are equipped with an identification tag fixed with a disposable seal, which is an integral part of the asset. We encourage you to try the product without removing the tag and its seal because the products made that do not have it will be accepted.
- Q. Products must be returned in their original packaging complete with any accessories shipped along with the products.
- E. Returned products must be shipped from the country where you placed the order.
- F. Returned products must be delivered to the courier within fifteen (15) days from the date you made your return authorization request.
If you have met all the required conditions, the Seller will refund you the price of the purchased products. You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the purchased products back at your own expense. If you refuse this shipment, the Seller reserves the right to withhold the products and the corresponding amount for the purchase of the products.
The return can be sent through the courier indicated by the Seller, using the preprinted label provided by the Seller and following the instructions you will find inside the package. This method will allow the Seller to pay, on your behalf, the shipment, withholding from the refund a sum equal to the cost previously incurred for the delivery to your home of the purchased products. If you decide to use a shipper other than the one indicated by the Seller for the return of the products, you will have to pay the return costs yourself and you will be liable in the event of a loss or loss. product damage during transport.
4. TIMES AND MODE OF REIMBURSEMENT
After the Seller has received your return and checked that all requirements have been met, you will receive an email confirming that the return has been accepted. Whatever payment method you use (credit/debit card or cash payment on delivery), the refund is triggered by the Seller as soon as possible, and in any case within fourteen (14) days from the date on which you became aware of the exercise of your right of withdrawal, once you have verified that the withdrawal has taken place in accordance with the above conditions.
The actual time to re-credit or return the sums you paid to purchase the products depends on the payment methods used:
- A. Credit/debit card purchase: The repayment time depends on the credit/debit card management company, but it normally takes place within two statements. Please note that the currency date of the credit is the same as the charge, so you will not suffer any loss in terms of bank interest.
- B. Cash payment on delivery (if available): the refund takes place on the current account you specify, so the refund time depends on the correctness of the data you enter; normally the re-accreditation takes place within fourteen (14) days. Please note that you must have a bank account to receive a credit for a carded order.